Join our team!

At Holmes Custom, we like to think of ourselves as a 60-year-old start-up company. We've been manufacturing personalized products in Jacksonville, FL. since 1954, but our small business has evolved over the last decade to become a multi-million dollar e-commerce business. We now have three locations in Austin, TX., Salem, MA. and our headquarters in Jacksonville, FL. We place a huge importance on resourcefulness and creativity while promoting an environment where our employees can grow and thrive. With leadership development programs, culture-building events, and frequent success celebrations, we know investing in our people is the key to our success. At Holmes, you'll enjoy a fast-paced work environment with opportunities for advancement, comprehensive benefits including retirement and healthcare, and the chance to make a difference in a quickly-growing business.


Current Openings

 
 *Customer Service Representative* 

Summary

Holmes Custom is a fast growing, 60-year-old e-commerce Company with a start-up feel. We offer a user-friendly, online shopping experience and direct customer service contact with our team. We’re dedicated to ensuring our customers have the best experience from beginning to end. Our team is committed to a positive and encouraging environment, and we are looking for driven and eager team members who have a strong passion for providing excellent service to join the Holmes family.

 

 Job Duties and Responsibilities 

  • Deliver service with a smile and have fun helping others
  • Provide accurate and valid information while maintaining efficiency
  • Enter customized orders into production software systems
  • Maintain a thorough knowledge of the products, services and systems used by the company
  • Remain resourceful, creative and innovative while following set guidelines and procedures
  • Demonstrate a continuous commitment to process and personal improvement
  • Remain flexible to perform other job-related duties and responsibilities as may be assigned

 

Experience / Skills Required

  • High school diploma
  • Ability to produce high volumes of work while multi-tasking
  • Ability to type 35+ WPM and good computer navigation skills
  • Fast learner with strong attention to detail
  • Strong time management skills
  • Self-motivated and challenges the status quo
  • Great interpersonal skills and demonstrated ability to defuse conflict
  • Previous customer service experience preferred but not required
  • Graphics experience with Corel, Illustrator, Photoshop or other similar application is preferred but not required

Click here to apply for this position.


 
 *Head of People Operations/HR* 

Summary

Holmes Custom is a fast growing 60 year old e-commerce Company with a start-up feel. We believe that our employees are our greatest strength and are looking for a leader of “People Operations”; others may call it “Human Resources”. Working closely with the Executive Team, the right candidate will have the skills necessary to help guide our “People” Strategy as well as manage the traditional Human Relations functions. From the recruiting process through their entire work experience, we want our employees or potential employees to have a uniquely positive and rewarding experience. Our fast growing staff of approximately 100 employees is spread across three locations. Our headquarters in Jacksonville, FL has a staff of 80 and the other 20 work in our Salem, MA or Austin, TX facilities.

 

 Job Duties and Responsibilities 

  • Serve as a mentor and trainer for Leadership Staff
  • Play an integral role in the Company’ s Strategic Planning process to ensure our people are always considered
  • Recruiting for hourly and exempt leadership staff
  • Culture building advocate
  • Managing compensation , benefits and payroll processes, plans and systems
  • Serving as the Dean of “Holmes University” our learning and development School
  • Managing Employee Onboarding and Offboarding experiences

 

Experience / Skills Required

  • 4 year College Degree required
  • Minimum of four years related experience or have demonstrated knowledge, skills and abilities to perform tasks
  • Dynamic personality who can build trusting relationships at all levels of the organization
  • Outgoing, Positive and Engaging personality with high levels of Emotional Maturity

Click here to apply for this position.


 *Full Charge Bookkeeper*

 Summary 

 This position handles all of the accounting needs of a company and is responsible for, but not limited to, maintaining the day-to-day accounting functions, accruals, financial statement preparation, and performing general accounting functions, as required. 

Job Duties & Responsibilities:

  • Full cycle Accounts Receivable, including preparation of monthly invoices and maintaining customer and vendor records
  • Accounts Payable including purchase orders and vendor records maintenance
  • Bank reconciliations for depository accounts
  • Reconcile all balance sheet accounts; reviewing for input accuracy and prepare monthly reports and journal entries, as needed
  • General ledger maintenance
  • Administration of quarterly business and payroll taxes
  • Prepare monthly financial statements
  • Maintain required business documents
  • Assistance with the annual budget and audit process
  • New vendor setup and maintenance
  • Vendor statement reconciliation and discrepancies
  • Prepare and/or review of all expense reports for accuracy and proper expense disclosure
  • Performs other job-related duties and responsibilities as may be assigned from time to time

Experience / Skills Required 

  • Associate degree; or 3+ years or more related experience and/or training or equivalent combination of education and experience
  • Extensive/current experience with QuickBooks, data entry and record keeping.
  • Proficient in Microsoft Excel including charting and pivot tables
  • Working knowledge of generally accepted accounting principles
  • Strong verbal, organization, customer service and written communication skills
  • Demonstrated ability to plan, organize and multitask
  • Extensive knowledge of collections accounts payable and accounts receivable 

Click here to apply for this position.


 *Social Media Marketing Specialist *

 Summary 

 Reports to: VP of Brand Strategy and Creative 

 Full Time – Monday – Friday, 8:00 am – 5 pm 

 Holmes Custom is seeking a full-time marketing hire with experience in paid social media advertising. The ideal candidate has a firm understanding of A/B testing, reporting metrics, and achieving an established ROI. Additionally, the candidate is experienced in creating the content for their campaigns. He or she possesses analytical skills and is also able to present creative ideas. 

Job Duties & Responsibilities:

  • Fully understands the brand voice, brand guidelines, mission, and vision statement of each of our web brands.
  • Develops and adheres to a social media strategy
  • Brainstorms a master content calendar of ideas to work in conjunction with the established marketing calendar. Executes according to established calendar across all platforms and all brands
  • Works with graphic design for acceptable visuals, or creates his/her own visuals within brand guidelines. Writes appropriate content. Posts to social outlets on a consistent basis
  • Runs paid social media campaigns
  • ---Develops campaigns based on new product releases and marketing calendar
  • ---Uses A/B testing
  • ---Manages monthly budget and ad spend
  • ---Works to achieve 3:1 ROAS
  • ---Understands and can report on Google Analytics and Facebook Ads Manager data
  • Drives 3% of overall site revenue through social media channels
  • Converts social media traffic at 3.5%
  • Increases following, likes and engagement by 20% YOY across all channels

Click here to apply for this position.


 *Digital Marketing Specialist*

 Summary 

 Reports to: Director of Online Sales & Marketing 

 Full Time – Monday – Friday, 8:00 am – 5 pm 

 Holmes Custom is seeking a full-time marketing hire with experience in PPC and other forms of paid digital marketing. The ideal candidate has a firm understanding of A/B testing, reporting metrics, and achieving an established ROI. Some responsibilities are: 

  • Be the day-to-day manager of AdWords
  • The Paid Search Manager will be required to ‘own’ all aspects of brand accounts
  • Establish and update budgets caps and ensure accounts are pacing properly
  • Create and execute against the ‘optimization calendar’, which includes negative search term optimization, ad testing, keyword expansion, etc.
  • Present ideas for future marketing expansion or optimization/span>
  • Monitor, track and evaluate campaign performance analytics, based on client KPI targets and baselines
  • Create monthly brand reports, verify data accuracy, provide analysis and keep clients updated on the status of their accounts
  • Create campaign insights for quarterly business reviews
  • Plan, develop, and execute successful PPC campaigns, and optimize CPA.
  • Provide data-driven reports on campaign progress
  • Closely work with the creative and the web developing team to constantly optimize ads and landing pages
  • Increase rankings on all major search networks through the management of SEO activities including content strategy, link building and keyword strategy
  • Research and communicate competitive landscape of specific products in the paid media market using 3rd party tools such as SEMrush, Google Keyword Tool, and Google Trends
  • Plan, develop, and execute A/B tests and AdWords experiments on a daily basis.
  • Explore and experiment with other online advertising channels such as Facebook, YouTube, Google Display Network, Amazon, etc.
  • Plan and execute the paid search marketing strategy for our sites
  • Manage paid search and assist with digital campaigns across various digital channels
  • Optimize all paid search activity, from bid management, to creative copywriting and competitor benchmarking
  • Implement testing to continuously improve ROI and performance
  • Keep up to date with the latest developments and trends

Experience / Skills Required 

  • Current Google Adwords Certified
  • At least 3-5 years of experience in managing, developing and optimizing PPC campaigns and strategies
  • Proven success implementing new PPC campaigns and achieving excellent ROI
  • Experience of managing multiple PPC campaigns simultaneously
  • Strong analytical and reporting skills
  • Solid understanding of key programs including Google Adwords and Google Analytics

 Click here to apply for this position.