Holmes Custom Help
Production and Shipping
We maintain the goal of shipping your customized product within 1 buisness day of your order. Production time and shipping time are separate as shipping is controlled by the courier. Larger signs may require additional shipping time and postage. All orders are shipped from Jacksonville, FL and free shipping is available on all orders over $49 which are shipped within the continental United States. If you’re currently waiting on a shipment, easily track your package by clicking either UPS or USPS.
Love your customized item and need a few more just like it? We’ve made reordering easy and convenient. Every order comes with a reorder code which can be found in your confirmation email. All you need to do is log into your account, select Reorder, and enter the product reorder number. It’s as easy as that! If you no longer have your confirmation email, all reorder codes are conveniently stored in your online account.
Pricing, Promotions, and Coupons
HolmesCustom.com often runs promotions and sales throughout the year. We reserve the right to change our pricing at any time and to adhere to dates and demographics associated with our promotions and coupon codes.
Customer Privacy & Security
Replacements & Returns
HolmesCustom.com accepts returns within 7 calendar days of you receiving your order. The date you received your order is determined by the delivery confirmation data from UPS or USPS. All returned items must meet at least one of these requirements:
- Order was damaged or lost during shipping.
- Item includes a spelling error made by HolmesCustom.com and not by you.
- Item had incorrect features (e.g. grommets missing from banner).
Note: if a misspelling was made by the customer, or the incorrect options were chosen by the customer, this would disqualify your product from being returned. However we love keeping our customers happy and can work with you to remedy the issue.
There are absolutely no fees associated with returns. The purchase price, along with shipping charges, are refunded to you through the same payment method used to purchase the product. To request a refund now, click the Live Chat button at the top of this page. Our team is available via chat, email or phone, Monday – Friday, 8:30am to 5:00pm Eastern Time. After hours please use our contact form. For all return or replacement requests, include your invoice number, order confirmation number and email address used when placing the order.
Updating Your Account
Your HolmesCustom.com account is the key to all past, present, and future orders. It is important to keep your information updated regularly, including your address and any email or phone number changes. This way our customer service team is always able to reach you should a question arise about your order. Click here to access your account dashboard.