Holmes Custom Help

Production and Shipping

We maintain the goal of shipping your customized product within 1 buisness day of your order. Production time and shipping time are separate as shipping is controlled by the courier. Larger signs may require additional shipping time and postage. All orders are shipped from Jacksonville, FL and free shipping is available on all orders over $49 which are shipped within the continental United States. If you’re currently waiting on a shipment, easily track your package by clicking either UPS or USPS.

Reordering Process

Love your customized item and need a few more just like it? We’ve made reordering easy and convenient. All you need to do is log into your account, go to your saved designs and click the "order design" button next to the design you want to reorder. 

Pricing, Promotions, and Coupons

Holmes Custom often runs promotions and sales throughout the year. We reserve the right to change our pricing at any time and to adhere to dates and demographics associated with our promotions and coupon codes.

Customer Privacy & Security

Holmes Custom is committed to protecting your personal and business information. Personal information is only collected on our site if you complete a contact form or are a returning customer. This information is used to personalize and display content (including advertising) suited to your interests. Such information may or may not include: basic demographics, behavioral metrics, marketing preferences, geo-location information, and basic personal data such as name and email address. Traffic logging cookies may be used on our site to help identify pages you’ve already visited and prevent you from seeing unnecessary information. Any/all collected data is never shared or sold to other companies, organizations or individuals. By using Holmes Custom you give your consent to collecting the information listed in our privacy policy.

Replacements & Returns

Holmes Custom accepts returns within 7 calendar days of you receiving your order. The date you received your order is determined by the delivery confirmation data from UPS or USPS. All returned items must meet at least one of these requirements:

  1. Order was damaged or lost during shipping.
  2. Item includes a spelling error made by HolmesCustom.com and not by you.
  3. Item had incorrect features (e.g. grommets missing from banner).

Note: if a misspelling was made by the customer, or the incorrect options were chosen by the customer, this would disqualify your product from being returned. However we love keeping our customers happy and can work with you to remedy the issue.

There are absolutely no fees associated with returns. The purchase price, along with shipping charges, are refunded to you through the same payment method used to purchase the product. To request a refund now, click the Live Chat button at the top of this page. Our team is available via chat, email or phone, Monday – Friday, 8:30am to 5:00pm Eastern Time. After hours please use our contact form. For all return or replacement requests, include your invoice number, order confirmation number and email address used when placing the order.

Updating Your Account

Your Holmes Custom account is the key to all past, present, and future orders. It is important to keep your information updated regularly, including your address and any email or phone number changes. This way our customer service team is always able to reach you should a question arise about your order. Click here to access your account dashboard.