EMPLOYMENT OPPORTUNITIES 

Originally Holmes Stamp and Sign, Holmes Custom is a family owned and operated business since 1954.  With focus on manufacturing rubber stamps and signs to local Jacksonville customers for 50 years, the business has evolved over the last decade to a multi-million dollar e-commerce business selling globally. So much more than stamps and signs, Holmes Custom creates personalized products for business and home use.  While doing this, our management team places an emphasis on all of our #holmies enjoying their work.  We have fun here!  Take a moment to review our employment opportunities below.


Interested in one of the positions open below?  If you are a good match, send your resume and cover letter to our human resources manager, Elena Rend at team@holmesstamp.com


Current Openings

 
 *Product Information Analyst* 

Summary

At Holmes Custom, we are passionate about selling custom products. Here you will work in an exciting fast-paced environment setting up new products and ensuring great customer experiences on our e-commerce platform.  You will work closely with all areas of the business from marketing to production. The Product Analyst will support creation of new products and product categories; with focus on the development of understanding the customer experience and voice as well as technical knowledge of the product. We are an entrepreneurial business with a cool, high-tech atmosphere, and freedom to experiment.

 

 Job Duties and Responsibilities 

  • Setup new products/skus and product templates using the Magento Content Management System
  • Ability to analyze and enter data through using multiple tools including excel, google docs and webforms.
  • Create high quality user experiences using web form templates.
  • Work independently and manage daily data entry tasks; interacting with other team members as needed.
  • Team player - work well independently and in multi-team, cross-discipline environments.
  • Be part of an agile team and sharing responsibilities of testing and development as the role demands.
  • Strong analytical, troubleshooting and problem-solving skills.
  • Flexible approach to analyzing technical issues and clearly communicating recommendations/solutions

 

Experience / Skills Required

  • High school diploma or GED required
  • 2-3 years of data entry experience required
  • 2-3 years working in an e-commerce environment writing product content & setting up product information
  • Strong experience working with web browsers and navigating the internet
  • Strong experience working with Microsoft Office including Excel and Word
  • Exceptional interpersonal, influencing, and communication (written and verbal) skills
  • Excellent organizational skills – ability to prioritize – multi-task oriented
  • High attention to detail required
  • Basic HTML knowledge desired

 


*Customer Service*

Summary 

A Customer Service Respresentive at HolmesCustom is responsible for building great long-term Customer relationships one interaction at a time

Job Duties & Responsibilities:

  • Answer incoming customer calls, emails, chats regarding product questions, billing concerns, service questions
  • Enter “Customized” orders into production software systems accurately
  • Maintain high levels of professionalism and teamwork at all times and to all people
  • Diffuse challenging customer contacts
  • Maintain a thorough knowledge of the products, services and systems used the by the company.
  • Impact the company’s bottom line by problem-solving and building great customer relationships
  • Demonstrate a continuous commitment to process and personal improvement
  • Deliver service with a smile and has fun helping others
  • Document and report out on service delivery improvement opportunities to interested parties
  • Perform additional job-related duties and responsibilities as needed 

Experience / Skills Required

  • Ability to produce high volumes of work while multi-tasking
  • Ability to type 40+ WPM and good computer navigation skills
  • Quick learner with strong attention to detail
  • Self-Motivated who challenges the status quo
  • Great interpersonal skills and demonstrated ability to defuse conflict
  • Prior experience in an office setting and previous customer service preferred but not required.
  • High School diploma required. College Degree preferred. 

 


 *Full Charge Bookkeeper*

 Summary 

 This position handles all of the accounting needs of a company and is responsible for, but not limited to, maintaining the day-to-day accounting functions, accruals, financial statement preparation, and performing general accounting functions, as required. 

Job Duties & Responsibilities:

  • Full cycle Accounts Receivable, including preparation of monthly invoices and maintaining customer and vendor records
  • Accounts Payable including purchase orders and vendor records maintenance
  • Bank reconciliations for depository accounts
  • Reconcile all balance sheet accounts; reviewing for input accuracy and prepare monthly reports and journal entries, as needed
  • General ledger maintenance
  • Administration of quarterly business and payroll taxes
  • Prepare monthly financial statements
  • Maintain required business documents
  • Assistance with the annual budget and audit process
  • New vendor setup and maintenance
  • Vendor statement reconciliation and discrepancies
  • Prepare and/or review of all expense reports for accuracy and proper expense disclosure
  • Performs other job-related duties and responsibilities as may be assigned from time to time

Experience / Skills Required 

  • Associate degree; or 3+ years or more related experience and/or training or equivalent combination of education and experience
  • Extensive/current experience with QuickBooks, data entry and record keeping.
  • Proficient in Microsoft Excel including charting and pivot tables
  • Working knowledge of generally accepted accounting principles
  • Strong verbal, organization, customer service and written communication skills
  • Demonstrated ability to plan, organize and multitask
  • Extensive knowledge of collections accounts payable and accounts receivable

 *Agile Project Manager/Business Analyst*

 Summary 

Superstars are easy to spot. They're bright, dynamic, and passionate. They don't settle for good enough, they demand excellence both of themselves and others. And at Holmes Custom, superstars are the norm, not the exception.At Holmes Custom, we are passionate about leveraging technology to drive growth and efficiencies. Here you will work in an exciting fast-paced environment building innovative solutions for both internal and external customers, focusing initially on our e-commerce platform.  You will work closely with all areas of the business from marketing to production applying the latest advances in technologies.  Work in an open source oriented environment with friendly, knowledgeable and passionate coworkers. We are an entrepreneurial business with a cool, high-tech atmosphere, and freedom to experiment.  We are looking for someone who has a passion for delivery and getting projects across the line.

There are three primary functions within this role:

  • Planning and managing day to day projects
  • Identifying and documenting requirements for tech initiatives
  • Testing features and functions to ensure they meet stakeholder needs

Job Duties & Responsibilities:

  • Manage multiple software development and other technical projects simultaneously.
  • Own the process and be knowledgeable on the effective process steps needed to execute a project successfully and deliver business value early. Responsible for team performance and helping teams inspect and adapt the process and practices.
  • Initiates and plans projects successfully by setting up required meetings, involving the right SME’s, allocating resources, developing project release plans and iteration plans and producing the right deliverables during each phase.
  • Executes projects effectively by coaching the team on iterative delivery of high quality valuables stories. Sets up and facilitates the core backlog grooming, iteration planning, daily standup, demo and retrospective meetings.
  • Manages progress by keeping track of team’s daily performance. Identifies daily impediments/issues and takes ownership of resolution. Uses Agile management tools and big, visible charts for tracking progress and keeping the big picture in front of the team.
  • Reports and communicates current status and progress to management and stakeholders. Develops and delivers key reports such as project status, release burnups, earned value and others to the business and stakeholders.
  • Escalates impediments and issues professionally and holds owners responsible for removing them quickly.
  • Maintains project plans and makes sure the project is conforming to standards by using well defined project management methodologies. Identify and manage project dependencies and critical path. Manage overall project health including timelines, milestones, deliverables, issues and risks.
  • Documents requirements of key features and functionality to be handed off to developers and programmers.
  • Tests functionality to ensure it is reliable, stable and meets stakeholder needs. 

Experience / Skills Required  

  • Bachelor’s Degree in Information Technology or Business Administration
  • 3+ years of project management experience required
  • Minimum 2 to 3 years’ experience in a hands-on position as a Scrum Master
  • Certified Scrum Master preferred
  • Certified PMP, PMI or CAPM preferred
  • Strong leadership, facilitation and team building skills
  • Excellent written and verbal communication skills required; technical writing experience would be considered a plus
  • Strong understanding of the software development life cycle (SDLC)
  • Experience in an e-commerce retail environment preferred
  • MS Office Suite proficiency; MS Project knowledge required, MS Visio knowledge a plus
  • Experience at working both independently and in a team-oriented, collaborative environment is essential
  • Must be able to learn, understand and apply new technologies
  • Organized, detail-oriented