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Save Time - Answer Questions About Your Order Below

Looking for answers about your order? Most of our customers are able to answer any questions they have using our curated FAQ.

You may cancel at any time prior to the order going into production. Once items have been customized, we can no longer accept a cancellation or modification. If you need to change your order for any reason, please contact us at HCBrands.com/contacts and we will be happy to assist you.
It is our company’s mission every day to process your order timely, and accurately as you have entered it. Returns are not typically accepted for customized orders. However, we want you to be happy with your product. Therefore, for customized orders where errors were made due to the reasons listed below, we will make the necessary corrections and reship your original order at no charge to you.
  • 1. The order was damaged or lost during shipping.
  • 2. Item includes a spelling error made by HC Brands.
  • 3. Item had incorrect customization features.
Note: If the customer made a misspelling or chose the incorrect options, this would disqualify the product from being returned.
Proofs can be requested during checkout by using the comments box. This is located on the last checkout page. Proofs may result in a delay in order processing.
Most orders are ready to ship the following business day. The actual length of time until delivery will depend on the method of shipping you choose at check out.
In a self-inking stamp, the ink pad works with the die to leave an impression, then retracts back into the stamp body. With a pre-inked stamp, the ink is inside of the stamp, so the only time you'll ever see your stamps ink is when it's already on your surface. A pre-inked stamp is also a lot quieter than a self-inking stamp, and it comes with a stamp cap so your ink doesn't dry up over time. Pre-inked stamps are recommended for the best detail and will last much longer before needing to be re-inked.
A Company Store is a custom built page on our website that is only visible to the company or group it was built for. When multiple people in an organization are placing orders, a Company Store is a great way to keep all of your name tags, nameplates, and other products consistent among all employees as they are being ordered from the same template.
The Company Store button is located on the top right of the page. In order to access your organization's page, you must be logged into your online account with your organization email address. For example, JaneJones@holmescustom.com