Replacements & Returns

Holmes Custom accepts returns within 7 calendar days of you receiving your order. The date you received your order is determined by the delivery confirmation data from UPS or USPS. All returned items must meet at least one of these requirements:

  1. Order was damaged or lost during shipping.
  2. Item includes a spelling error made by Holmes Custom and not by you. 
  3. Item had incorrect features (e.g. grommets missing from banner). 

Note: if a misspelling was made by the customer, or the incorrect options were chosen by the customer, this would disqualify your product from being returned. However we love keeping our customers happy and can work with you to remedy the issue.

There are absolutely no fees associated with returns. The purchase price, along with shipping charges, are refunded to you through the same payment method used to purchase the product. Our team is available via email or phone, Monday – Friday, 8:30am to 5:00pm Eastern Time. After hours please use our contact form. For all return or replacement requests, include your invoice number, order confirmation number and email address used when placing the order.